Frequently Asked Questions
By setting up an account with Hampden, or as a guest with your order number, you can check the status and shipping of your order at any time. Didn't get your confirmation number? Make sure to check your spam folder or get in touch with our customer service team.
Watches without personalization, engraving, or logos will ship within 5-7 business days and watches with personalization, engravings, or logos will ship within 3 weeks due to design consultation. Please note there may be shipping delays beyond our control. Due to the custom nature of our personalized case backs, we do not allow refunds due to shipping delays.
We accept returns only for unworn and non-personalized watches within 2 weeks of receipt. Due to the custom nature of personalized case backs we do not offer refunds or exchanges. If there was a mistake with the final piece you received, please get in touch with us within the first 30 days after shipping so we can make it right.
Please contact us within 24 hours if you need to request a change or cancellation. Orders with case back personalization are processed immediately, but in some cases, we can catch or cancel an order if it is within the first 24 hours. Please reach out to us as soon as possible and we will make every effort to change/cancel an order within 24 hours.
Yes, some retailers carry Hampden Watches however we have not expanded our current Centennial Collection in stores yet.
All Hampden watches are shipped in a beautiful, navy, and textured box perfect for gifting. We include a packing slip, not an invoice with your order.
Absolutely. Please get in contact with our customer service team and we can get you set up with the next steps.
Turn crown forward and follow the power reserve indicator on your dial. Wind until MAX. Between 10 and 20 turns.
It is important to not continue turning when the movement is fully wound up. When your power reserve indicator is at its maximum stop turning.
Check this with Joe but normal mechanical watches should be serviced around every 3-5 years.
Water resistance in a watch protects your watch against humidity. Which means it can endure water splashes but you cannot swim with your watch.
Hampden Burnham is water resistant up to 50 meters which means it can withstand water in shallow depths. As a precaution always make sure your crown is screwed in, water can get into your watch if your crown is pulled out.
All Hampden watches are made from 316L surgical stainless steel. It has a better resistance to corrosion. It is suitable for people with metal allergies and it is non-magnetic.
Sapphire crystal is synthetic sapphire which means it has a hardness of 9/10 on the Mohs hardness scale, second to diamond. This means your crystal is scratch resistant, virtually scratchproof (do watch out for diamonds and silicon carbide).
Lumi or lume stands for luminescence which is the emission of light after sufficient activation or absorption of sunlight and or artificial light. In the past lume on watch dials were painted with highly toxic Radium which has a very distinct green glow in the dark quality. This is no longer the case, Super-LumiNova is a brand name which produces non-radioactive and nontoxic phosphorescent or afterglow pigments for the watch industry. Super-LumiNova is of the highest quality, it does not age and can produce light in the dark again and again. You simply have to activate the pigments on your watch dial with sunlight or artificial light and when you step into the dark they will glow!
The case itself should not be soaked in warm water. We suggest cleaning the case with a damp cloth or wiping with a microfiber cloth. You can clean your crystal with glass or lens cleaner as well. All Hampden mechanical watches should be serviced every few years where your watch will receive a proper clean inside and out!
To clean the metal bracelet remove it, place it in warm soapy water preferably Sunlight liquid (crystal we use sunlight liquid in SA which is dishwashing soap it is the best to clean metal not sure what you call this in USA? You can change the name) and let it soak for a few seconds. To get in between the links use a tooth brush and scrub! Let it dry or dry with microfibre cloth.
We don’t recommend cleaning your leather strap however if necessary you can use a microfiber cloth to wipe down. Do not soak and only if necessary you can use a slightly damp cloth. A dry tooth brush can also be used to gently scrub in-between small spaces. For conditioning normal leather cleaning products can also be used.
Our silicone leather strap is water resistant therefore you can clean with warm soapy water or a damp microfiber cloth.
Yes! We have a 3-year limited warranty. Services include design consulting, battery replacement, repairs, and additional straps and bands for purchase. Please find more information here.
To clean the metal bracelet remove it, place it in warm soapy water preferably Sunlight liquid (crystal we use sunlight liquid in SA which is dishwashing soap it is the best to clean metal not sure what you call this in USA? You can change the name) and let it soak for a few seconds. To get in between the links use a tooth brush and scrub! Let it dry or dry with microfiber cloth.
At the back of your bracelet you will see two quick releasing tabs. Pull them towards each other and the bracelet will release.
We don’t recommend cleaning your leather strap however if necessary you can use a microfiber cloth to wipe down. Do not soak and only if necessary you can use a slightly damp cloth. A dry toothbrush can also be used to gently scrub in-between small spaces. For conditioning normal leather cleaning products can also be used.
If your leather strap has a silicone back then it is fully waterproof. The calf leather on top has a waterproof coating.
Yes! You can book your appointment here.
Watches with personalization, engravings, or logos can take up to or more than 3 weeks. We will allow time for each phase to ensure quality and care: Design Consultation, Design & Approval, Manufacturing & Engraving, and finally Shipping.
Yes! We can work with your sketches or artwork only if they are not a trademarked or copyrighted logo.
We can work with your business to create engravings with their logo. We do need permission to use any trademark logos by the owner of the trademark.