Personalized watches

Because every Casecap® and engraved caseback is made for one person, we cannot offer refunds or exchanges on personalized watches. If something is wrong with the piece you received, get in touch within two weeks of delivery and we will make it right.

Non-personalized watches

We accept returns on unworn, non-personalized watches within two weeks of receipt.

Pre-orders

A deposit reserves your watch. The balance is charged when the watches reach us in Chicago from Switzerland, ahead of the ship date, and we email you before that happens.

You can cancel a pre-order any time before your watch ships. The deposit is not refundable. If the balance has already been charged, we return it in full.

Starting a return

Email hello@hampdenwatch.com with your order number and we will send you return instructions.